Babyl Providing AI Inspired Healthcare in Rwanda

babyl rwanda

Babyl Rwanda, a digital healthcare provider has been making some fine progress in Rwanda in recent times.

Headquartered in London, Babyl aims to bring affordable and accessible healthcare to all Rwandans. They hope to do this by combining the medical expertise of professionals and the ever-increasing computing power of modern day machines.

Dr. Shivon Byamukama, the deputy CEO of Babyl explained that Babyl uses a combination of artificial intelligence, machine learning and doctors and nurses to provide accurate medical consultation to anyone with a mobile device.

Rwanda also has a significant amount of their population using feature phones for which Babyl have developed a USSD version of the application. Anyone may dial *811#, and register for the platform using their National ID – which is attached to their sim card.

The identity of the patient remains an important step, so that the operators know that the right person is being treated. The patient may then book an appointment with a Babyl doctor for further treatment. Confirmation for this is received via SMS.

It takes a long amount of time for patients , especially upcountry to access a medical facility and Babyl aims to counter this issue by utilizing new technologies and innovation as they can act as significant enablers in the process.

Babyl have been operating in Rwanda for one year and has gained an incredible following, with over 600,000 registrations and 100,000 already recorded.

The company continues to develop at an impressive rate with a plan to put their AI in call centers, designated health posts and health centers in place. The use of these health centers will provide its users with the same medical recommendations provided by expert doctors. This move is also expected to reduce the work-load of Rwanda’s hospitals significantly.

Babyl is also aiming to be compatible with local healthcare scheme and are in talks with RSSB, the biggest health insurer in Rwanda, to provide access to their service for all of the affiliates on both Mutuelle and RAMA schemes.

Dr. Shivon Byamukama revealed that Babyl’s decision to bring this technology to Rwanda first was inspired by the Rwandan administration’s goal to make Rwanda, the region’s digital hub and the presence of universal health care in the country. She also revealed that Babyl plans to expand to 6 other nations in the next year.

 She concluded saying,We want to make healthcare accessible and affordable to everyone. Babyl is here to make a real difference in the lives of Rwandans’ health care. Our service was first developed in the UK where we now work with the National Health Service and then came to Rwanda. It is high quality, cost effective and easy to use. Wherever you are, you can use a mobile device to speak to one of our medical professionals.

We use Rwandan doctors who speak Kinyarwanda, English and French, and they all have many years experience plus we offer them additional training. The world is going digital and healthcare needs to be democratized and revolutionized, so that with the help of machine learning and our AI chatbot, everyone on earth can access health care”

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